ServiceNow Business Analyst - FREELANCE
Location - Portugal
Rate - €250/€300 per day
Hybrid - 3 days remote/2 days on site (Porto/Lisbon)
Language - Portuguese and English fluently
For our client we are seeking an experienced Senior ServiceNow Business Analyst to support application maintenance and ongoing projects for a long-term engagement.
This role plays a critical part in bridging the gap between business stakeholders and the ServiceNow development team, ensuring solutions are aligned with business needs, ITIL best practices, and platform capabilities.
Key Responsibilities:
* Work closely with business stakeholders to gather, analyse, and document ServiceNow requirements
* Support application maintenance, including: Operational support, Corrective maintenance, Evolutionary enhancements, Project-based initiatives
* Analyse existing processes and workflows, identifying gaps, inefficiencies, and improvement opportunities
* Recommend and help implement best practices for: Incident Management, Problem Management, Change Management, Asset Management
* Ensure all solutions are aligned with ITIL principles and organisational policies
* Act as the primary liaison between business users and the ServiceNow development team
Required Skills & Experience:
* 5+ years' experience as a Business Analyst working hands-on with ServiceNow
* Strong, end-to-end knowledge of the ServiceNow platform
* Proven experience with ITSM and CSM
* Solid understanding of ITIL processes and frameworks
* Excellent stakeholder management and communication skills
Are you or anyone you know ready for a new project?
Then get in touch with me on here or via email -