What You'll Be Doing As part of our Support team, you'll play a key role in ensuring our clients get the most out of our products.
Your responsibilities will include: Providing high-quality technical support and taking full ownership of issues until they're resolved.
Collaborating with Product Development to resolve tickets efficiently or escalate complex issues when needed.
Investigating technical problems, identifying root causes, and delivering effective solutions or workarounds.
Becoming an expert in our product suite and configuring solutions tailored to client needs.
Assisting the Pre-Sales team by preparing demo environments and offering technical guidance throughout the client journey.
Participating in client comícios to answer questions, clarify technical details, and help maximize product value.
What we'd like you to have: Bachelor's degree in Software Engineering, Computer Science, IT, or a related field.
2+ years of experience in a technical support or customer-facing engineering role.
Solid understanding of web application architectures.
Experience providing technical support to complex products lide apps, platforms or other softwares; Capacity to understand basic JavaScript commands (basic syntax familiarity, ability to interpret code, basic debugging, yet not too advanced); Strong problem-solving skills and the ability to clearly explain technical concepts.
Excellent written and spoken English.
Interest or experience in Security and Application Security is highly valued.
Certifications such as ITIL are a plus.