IT Business Application Engineer (Middle) ID28105
Full time | AgileEngine | Portugal
Posted On 01/15/2025
Job Information
City:
Aveiro
State/Province:
Aveiro
Postal Code:
Department:
IT Services
Job Description
AgileEngine is one of the Inc. 5000 fastest-growing companies in the U.S. and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions.
If you like a challenging environment where you're working with the best and are encouraged to learn and experiment every day, there's no better place - guaranteed
What you will do
* Monitor Redwood's service desk and resolve issues in accordance with established service level agreements (SLAs).
* Implement SSO and SCIM for new applications.
* Gather information from internal customers on their needs and find the best solution available.
* Integrate SaaS applications according to Business requirements.
* Document all aspects of applications for maintenance.
* Administer Atlassian Suite, Azure AD, Office 365, and Google Workspace.
* Manage Microsoft Exchange Online.
* Manage an application inventory.
* Provide daily support and maintenance of the computing environment to users by analyzing and resolving reported technical problems.
* Execute maintenance schedules for applications.
* Assist or train users on the use of productivity tools, in-house developed software, and/or cloud/SaaS-delivered solutions.
* Develop and maintain training materials for end-user applications in multiple formats, including online/wiki, printed, and video.
* Lead and drive medium- to large-scale projects.
Must haves
* 5 – 10 years of directly related work experience in a computer operations environment providing IT application management and licensing, Rationalization and Evaluation, IT Helpdesk, IT/Technical Support, and the configuration and maintenance of end-user and small computer equipment.
* Strong understanding of help desk ticketing systems and maintaining SLAs.
* Excellent communication skills, encompassing verbal, written, and documentation skills.
* Ability to create, maintain, and update documentation pertaining to desktop support processes, system configurations, and end-user instructions.
* Ability to work with minimal supervision and problem-solve but escalate and seek assistance when appropriate.
* Ability to work and think effectively under pressure and accurately prioritize and complete tasks within established timeframes.
* A degree in a relevant field is desired;
equivalent work experience or certifications are required.
* Hands-on familiarity with cloud and on-premises products from Microsoft, Google, Atlassian, Slack.
* Hands-on familiarity with security controls on end-user systems.
* Hands-on familiarity with JSON or YAML.
The benefits of joining us
* Professional growth:
Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.
* Competitive compensation:
We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.
* A selection of exciting projects:
Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.
* Flextime:
Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.
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