We are searching for an enthusiastic Receptionist to join our growing team at Vila Joya in Albufeira.
Growing your career as a Full Time Receptionist is an amazing opportunity to develop relevant skills.
If you are strong in cooperation, problem-solving and have the right drive for the job, then apply for the position of Receptionist at Vila Joya today!Vila Joya is seeking to recruit a receptionist to work at reception and to assist with handling all incoming reservations in a courteous and professional manner in accordance with the guests' needs.
Must be fluent – spoken and written – at least in 2 languages: Portuguese, German or English, and a plus would be to understand and speak Spanish.Key Responsibilities:Inputs all reservations immediately and accurately into Host ensuring that all codes and rates are correctly used.Ensures that all correspondence is filed correctly and neatly and all files kept up to date and in order.Ensures that all telephone inquiries are handled promptly and efficiently and in a courteous manner.Ensures that all e-mails, phone calls, and fax inquiries are dealt with efficiently and replies are sent as fast as possible and within a few hours of the initial inquiry.Prepares daily arrivals ensuring that all rooms are correctly allocated, billing procedures are adhered to, and any special requests are noted.Ensures that all deposits are chased and posted correctly to relevant reservations.Ensure that all dinner, spa, golf etc.
reservations are made and entered into our internal reservation system.Efficiently manages the Accounts Receivable of the hotel, ensuring that payments are received in a timely manner.Accurately prepares weekly 3-week forecast, weekly outlook, and daily pace report on a timely basis.Monitors the daily heavily booked periods, allotments, and liaises on close out to CRM.Restaurant reservations.Be prepared for weekly mystery guest shop training calls.Be fully multi-skilled in all areas of the departmental functions.Performs any other duties as requested by Management.Our ideal candidate must possess:A complete understanding and working knowledge of the Front Office software systems.Awareness of the services and facilities available in the hotel and ability to capitalize on all opportunities to increase sales.Ability to be conversant and confident with the hotel's rates, package plans, deposit, and cancellation policy.Complete workable knowledge of the Reservations Department.Strong relationship management skills, excellent organizational skills as well as good computer skills in Microsoft Office programs.Good coordinating skills along with the ability to work with many competing deadlines.Strong ability to work well with others and overtime if needed.Benefits of working as a Receptionist in Albufeira:Learning opportunitiesCompany offers career progression opportunitiesAttractive package#J-18808-Ljbffr