Role OverviewWe are looking for an experienced ServiceNow Tech Lead to join our team and drive the technical design, development, and governance of ServiceNow solutions in enterprise environments.
This role requires strong technical expertise, leadership capabilities, and the ability to ensure high-quality delivery while maintaining platform best practices.Experience Required4–5+ years of hands-on experience with ServiceNow in enterprise environmentsProven experience leading technical teams and ensuring development standardsExperience in complex enterprise integrations and automation processesKey Technical Skills1.
Advanced Development & UI/UXStrong expertise in JavaScript (GlideSystem, GlideRecord, GlideAggregate)Pro-code development using Script Includes (object-oriented approach)Advanced Service Portal development (AngularJS mandatory)Experience with Server Scripts, HTML, CSSDevelopment of complex business logic using:Business RulesScheduled JobsUI ActionsPerformance optimization focus2.
Integrations & Process AutomationExperience with REST and SOAP integrationsIntegration architecture using IntegrationHubOAuth 2.0API KeysCustom SpokesAdvanced usage of Flow DesignerError handlingSubflowsComplex logic implementationData transformation and migration using Transform Maps with scripting3.
Governance, Administration & SecurityCMDB governance (IRE rules, reconciliation, data quality)SDLC management:Update SetsApplication RepositoryMulti-instance deploymentsAdvanced security implementation (Scripted ACLs)Upgrade management:Skipped Records analysisRemediation planning4.
Technical Leadership & Quality AssuranceDefinition and enforcement of development standards and best practicesCode review and quality assurance for internal and third-party developmentsL3 troubleshooting and issue resolution:Script DebuggerSQL LogsTransaction analysisCertifications Mandatory:ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)Nice to Have:ServiceNow Certified Implementation Specialist (CIS – ITSM / ITOM)Language RequirementsMandatory:Portuguese – C1English – C1Nice to Have:Spanish – B2What We're Looking ForStrong problem-solving mindsetOwnership and accountabilityTeam leadership and mentoring capabilitiesAbility to work in enterprise-scale environmentsFocus on scalability, governance, and quality delivery