Customer Service Trainee Role Overview
We are seeking a Customer Support Professional to join our Automotive division in Castanheira do Ribatejo, Portugal. As a Customer Service Trainee, you will be responsible for assisting the customer support team with daily tasks, managing key retail accounts, handling transport incidents, and coordinating customer scrap collection processes.
* Job Responsibilities:
* Assist the customer support team with daily backup tasks and general administrative support.
* Support the customer support team in managing key retail accounts.
* Handle transport incidents and preparation issues in coordination with our logistics partner in Spain.
* Coordinate customer scrap collection processes in Portugal.
Requirements:
* A degree in Management, Sales, Logistics, or a related field.
* Proficiency in Excel spreadsheets and Office tools.
* Excellent communication skills and ability to work in a multidisciplinary team.
* Organizational skills, attention to detail, and analytical thinking.
Preferred Qualifications:
* A good understanding of Spanish.
* Some experience in managing customer incidents or solving customer's issues.
* Motivation to grow professionally in the area of customer support.
Benefits:
* A competitive salary and benefits package.
* The opportunity to work in a fast-growing company with a global presence.
* A dynamic and supportive work environment.