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General manager / community & operations lead

Viseu
Onhires
Anunciada dia 19 maio
Descrição

Edra Retreats is a company dedicated to creating unforgettable experiences for group retreats and company offsites.
Our properties are designed to foster connection, relaxation, inspiration, and focus.
We've been growing consistently (over 50% YoY growth for the past 3 years) and are preparing to raise a new investment round to finance expansion and internationalization.
About Unlimit Edra is incubated by Unlimit, an innovation consultancy helping large companies accelerate their innovation roadmaps using startup and lean methodologies.
The team is composed of ex-McKinsey consultants, startup founders with 2M+ active users, and former corporate innovation managers.
In Portugal, Unlimit works with top companies like NOS and EDP, and connects them with the best global startups in AI, Fintech, Cleantech, and other fields.
Who We're Looking For We're looking for someone with a strategic and entrepreneurial mindset, who is curious about technology and passionate about optimizing business operations with AI.
This is a hands-on role focused on analyzing internal and external processes and leading the transition to AI-powered systems across various departments—especially guest relations and operations.
Responsibilities AI Integration & Automation
Analyze current business and guest-facing workflows to identify automation opportunities using AI and no-code tools.
Lead the migration of manual processes to intelligent, scalable AI systems.
Collaborate with Unlimit's tech team to explore and implement relevant AI solutions and tools (e.G., chatbots, data enrichment, NLP, task automation).
Continuously refine and expand our proprietary AI guest communication system (training provided).
Track and report on AI impact and key performance indicators (KPIs).
Product & Data Management
Collect, structure, and manage data to train and improve AI models and databases.
Coordinate with external developers or service providers to align product features with operational goals.
Support the development of new digital assets (e.G., website, booking platform, internal dashboards).
Work with the Unlimit team on market research and competitive analysis regarding hospitality tech and AI trends.
Provide technical insight and documentation for fundraising and expansion projects.
Participate in investor meetings or pitches when technical input is needed.
Interests Strong interest in AI applications, business automation, digital transformation, and hospitality innovation.
Languages Fluency in English and Portuguese (written and spoken).
Skills
Analytical mindset and structured problem-solving skills.
Familiarity with generative AI tools (ChatGPT, Claude, etc.) or willingness to learn.
Experience with no-code/low-code platforms (e.G., Notion AI, Zapier, Make, Airtable) is a plus.
Ability to communicate technical processes clearly to both technical and non-technical teams.
Basic understanding of APIs, databases, or automation logic is a strong advantage.
Self-starter with a proactive, hands-on approach.
Highly organized, responsive, and detail-oriented.
Comfortable working in a fast-paced and evolving environment.
Why Join Us?
Flexible schedule and hybrid work model.
Be at the center of a tech transformation in a fast-growing hospitality business.
Work across diverse areas—from AI to operations to fundraising.
Join a collaborative team where your input has real impact.
Contribute to meaningful change in how people connect and experience retreats.
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