Job Description | Real Time Analyst (RTA)Konectais a multinational company specialised inBusiness Process Outsourcing (BPO), focused on quality, operational excellence and innovation, with a strong commitment to people and society.We are looking for aReal Time Analyst (RTA)to join a dynamic project inLisbon. This role plays a key part in real time operational management, ensuring the right balance between service levels, productivity and team wellbeing.If you enjoy working with data, making quick decisions and having a direct impact on daily operations, this opportunity is for youResponsibilitiesMonitor real time performance to ensure SLA and KPI complianceAnalyse call volumes, traffic and operational performance throughout the dayIdentify deviations and implement immediate corrective actionsSupport operational decision making in close collaboration with management teamsMaintain and update real time reports and dashboardsEnsure adherence to schedules and workforce planningRequired ProfilePrevious experience in RTA, Workforce Management or similar roles (preferred)Strong analytical skills and data driven mindsetAbility to work under pressure and make quick decisionsGood communication skills and team spiritProficiency in reporting tools and Excel (considered a plus)What We OfferIntegration into a stable and solid projectInitial training and continuous supportCompetitive salary + ️ meal allowance + ️ benefitsReal opportunities for professional growth and career developmentJoin a team where your impact is visible every day, your decisions matter and your growth is taken seriously.