Overview Schneider Electric – We are your Energy Technology Partner. We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all. At Schneider Electric, our values – IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) – are the foundation of everything we do. Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization. Are you ready to lead the digital transformation to create a more sustainable world? If you are up to challenge your creativity and make an impact, we are excited to welcome you! Responsibilities As the Service Planner your role is to schedule Schneider Field Service Engineers (FSEs) and External Service Partners and parts to fulfil our customer services requirements, including Assessments, Start up, PMV (Preventive Maintenance visit), and Emergency Callouts. You will act as the glue connecting our customers, internal stakeholders, and external service partners/suppliers to meet our clients' needs. You will validate time, materials and expenses reported by internal FSEs and external Service Partners required in the service process. Optimise FSEs allocated time and schedules to provide service to our customers in a timely fashion Apply technical guidelines according to technical support information (Level 2) to provide the best quality service Schedule maintenance visits, ad hoc business interventions, technical visits or audits with Project, Enterprise & mid-market or Services sales and Start-ups in conjunction with the Project Department Manage external partners services (quality, time, etc.) Ensure customer database is kept up to date for future reference (for the service, sales and project teams) Coordinate and monitor spare parts, delivery and retrieval to provide the best service to our customers Manage internal and external orders Control customer credit worthiness Create new customers in the database (reactive mode) Create fixed price T&M (Time & material) for reactive mode intervention and validate What will you get? We adapt to you! With our flexible schedule, you\'ll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities. We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home. Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most. Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences. Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid). We value the importance of family and want to support you in all aspects of your life. Our Global Family Leave Policy provides flexible paid conditions for when you need it most. We take care of you! With access to the health and wellness platform Wellwo, you and up to 5 people can enjoy virtual medical care and 24/7 psychological support, as well as access to nutrition counseling, fitness classes, and more. From dance classes to booking a hotel spa, we offer an agreement with Gympass to access a network of gyms and sports centers. Your well-being is our priority. You will have medical service at your workplace for close attention to any medical needs. With Open Talent Market, our AI-driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Electric globally. We offer stock ownership and a shareholder program. We celebrate talent and success with our recognition program, including points redeemable for gift cards. You will have life insurance for your protection. Flexible Remuneration Plan options including health insurance, vouchers, training, and more. Access to an online store with exclusive prices and discounts. Club Schneider benefits with discounts at stores, restaurants, travel agencies, and other services. Participate in company-subsidized volunteer programs to contribute to the community. As a proudly people focused company, we offer a dynamic environment and attractive development opportunities. Our flexible work models support work-life balance and foster personal growth, performance, and cooperation. We strive for an inclusive, respectful, and cooperative environment where we dare to innovate. Great people make Schneider Electric a great company. Qualifications Technical qualification related to UPS/HVAC or similar (FP, Bachelor, Professional certificates) 3-5 years of equivalent experience in a related field. Knowledge & Skills – Required Strong computer skills (Word, Excel, email, etc.) Written and verbal communication with internal and external customers Fluent in Spanish and intermediate English Strong time management and ability to handle multiple priorities Detail oriented and able to meet deadlines Good problem solving skills; able to work independently or as part of a team Tactful and effective at dealing with difficult customers Other Key Considerations Adhere to Health and Safety directives and company procedures Maintain professional and flexible attitude toward the company and its customers Ensure customer satisfaction improvements are continual Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled. Company context IMPACT values and mission; Schneider Electric is committed to inclusion and ethics. We are an Equal Opportunity Employer. #J-*****-Ljbffr