PT: Suporte ao cliente alemão: Administrador de seguros, segunda a sexta
DE: Deutscher Kundensupport: Sachbearbeiter Versicherungen, Mo.-Fr.
Location: Lissabon-Oriente
* We offer efficient and fast remote recruitment process
* It is great possibility to get good money throughout the year in Portugal
* Work - life - balance friendly schedule: Monday-Friday: 07:30-20:00 ( 8h/day, 40h/week, 5 days/week) with weekends off
* We do NOT require previous experience, we will teach you everything
Fluency in German is must have with this position
Project: Support for insurances brand
Our client is the world's largest publicly traded property and casualty insurer for Homeowners. If you are seeking a role where you manage a variety of internal accounts, then we would love to hear from you
You will provide a warm and professional contact with each of our customer's clients. You will ensure excellent service standards and maintain high customer satisfaction while reaching your career goal and contributing to the future success of the company.
As a Customer Support you will:
* Receiving telephone calls or chat from German clients wishing to obtain various types of information concerning the insurance policy –only inbound
* Processing via a transaction in our client policy administration system, and/or by the writing and sending of reply to letters/emails, information, contract documents, etc., to the insured
* Indexation and electronic archiving in our document management tool
* Policy changes/Cancellation requests/Making a claim, updating payment details
* This position is NOT connected with sales/acquisition – it's only operational support while the customer himself wants to change something in his account
Competitive salary and remuneration system (incl. meal allowance):
* Base salary: 1238 € gross x 12 months (or 1100 € gross x 14 months) – you choose the payment schedule
* 100€ gross/month - Project Bonus/month (it is a fixed salary supplement)
* up to 100€ gross/month - Performance Bonus,
* €7.63NET/day (approx. 167,86€/month) meal voucher
Your average monthly gross salary ranges from€1,338 to €1,606
What we offer:
* Working time frames: Monday – Friday 07:30 – 20:00 -rotational shifts (40h per week, 8h/day) with weekends off
* Full-time fixed-term contract for 6 months with the possibility of extension (under Portuguese law), with NO Permanence Clause required
* Training is provided at the beginning of the work
* We offer office based work system in our modern location in Lisbon – Oriente
* A Bring a Friend Program with attractive incentives
* Health Insurance from day 1
* Benefit from our modern amenities, many discounts in local businesses, sports and social responsibility activities, internal parties and much more
* Complete online hiring process regulated
What do we expect:
* Fluency in German (C2 – native)
* Communicative English level (min. B2)
* You live anywhere in Lisbon or you are ready to relocate there
* Relocation support with company-provided shared accommodation for 12 months (a monthly cost of €280, including all utilities, deducted directly from the salary).
* Ability to communicate clearly and effectively
* You are looking for adventure in fast growing, international company
* We do NOT require previous experience, we will teach you everything
Note: We require EU citizenship or full rights to work in Portugal
Are you interested in a new adventure?
Then apply with your CV, we look forward to you
* By applying for this position, you agree to our privacy policy and consent to the processing of your personal data and its transfer to the client offering this position
AssistenteAdministrativo #ApoioAoCliente #VagasEmprego #AtendimentoAoCliente #AssistenteApoioCliente #OperadorDeCallCenter #CustomerServiceMedewerker #Kundendienstmitarbeiter #Kundendienst #Kundenservicemitarbeiter #Backoffice #Versicherungen #BackOffice #Seguros #LisbonGerman
Art der Stelle: Vollzeit
Gehalt: 1.338,00€ ,00€ pro Monat
Bewerbungsfrage(n):
* Wann ist für Sie der nächstmögliche Starttermin?
* Um Ihre Bewerbung für diese Stellenausschreibung fortzusetzen, sind Ihre E-Mail-Adresse und Telefonnummer zwingend erforderlich. Bitte hinterlassen Sie diese hier:
* Ihr aktueller Standort (Stadt):
* Dürfen Sie legal in Portugal arbeiten?
Wenn Sie kein EU-Bürger sind, klären Sie bitte ab, auf welcher Grundlage Sie in Portugal arbeiten dürfen (Visum/Arbeitserlaubnis usw.).
* Sind Ihre Deutschkenntnisse auf berufsqualifizierendem Niveau (C2-Muttersprache)? Bitte bestätigen Sie dies hier:
* Dieses Angebot gilt für unseren Kunden Concentrix (ehemals Webhelp). Sind Sie damit einverstanden, mit Ihrer Bewerbung fortzufahren?
* Sind Ihre Englischkenntnisse auf kommunikativem Niveau (mind. B1-Niveau)? Bitte bestätigen Sie dies hier:
* Haben Sie schon einmal bei Concentrix/Webhelp in Portugal gearbeitet, oder dort schon mal den Einstellungsprozess durchlaufen? Wenn ja, beschreibe es bitte mit kurzem Worten:
* Sind Sie bereit, in unserem Büro in Lissabon Oriente zu arbeiten?
Ausbildung:
* High school or equivalent (Erforderlich)
Sprache:
* Deutsch (mindestens C2-Niveau) (Erforderlich)
* kommunikatives Englisch?(mind. B1-Niveau) (Erforderlich)
Arbeitsort: Vor Ort