Experis is recruiting a Customer Service Role for an international European company in the process of setting up a new location in Lisbon. As part of its expansion, we are looking for a bilingual customer service representative who is fluent in French. This role is key to ensuring seamless communication between our customers and our employees, facilitating efficient service delivery.
Responsibilities:
Coordinate with employees to ensure timely acceptance and execution of services
Assist customers during onboarding, ensuring accurate information is gathered
Resolve and troubleshoot service execution issues, such as accessibility challenges
Manage and process customer feedback, damages, and quality issues
Handle employee absences according to established guidelines
Ensure customer payment information is current and accurate
Respond to employee questions regarding contracts and payroll issues
Provide feedback on employee performance, escalating issues when necessary
Initiate contract changes for employees as needed
Participate in the planning and execution of events for employees and customers
Make regular calls to employees and customers to ensure service quality and collect feedback
Requirements:
Ambitious, committed and focused on self-improvement
Exceptional interpersonal and communication skills
Excellent telephone etiquette and customer relationship management
French + Fluent in English (C1)