CostaTerra Golf & Ocean Club is seeking for a dynamic and detail-oriented Residential Services Manager to join our team in Melides.
The Residential Services Manager is responsible for the oversight of general maintenance and upkeep of Private homes and the Club's common shared spaces.
The Residential Services Manager will be responsible for areas including, property management, housekeeping, and member relations.
In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.
Key Responsibilities - Manage the Residential Services team including scheduling, hiring, training, and performance management.
- Create and implement the policies and procedures for the department, which reflects the highest standard of operation and member service.
- Provide exceptional service and communication at all times with members/guests and team members.
- Coordinate cleaning of members' homes with housekeeping team upon arrival/departure and individual requests.
- Inspect all work to ensure the highest quality of service.
- Stock and inspect properties prior to members/guest arrivals and ensure arrival checklist is completed to member specifications.
- Meet members/guests upon arrival and departure.
- Upon member departure, ensure closing checklist is complete and home is secured.
- Oversee the general maintenance plan for each property.
- Assist with coordinating and preparing rental unit usage including communicating with Member Services and Accounting.
- Create and maintain owner's binders inclusive of all appliance/amenity offerings within each home, to include owner's guides and assistance with operating.
- Create or provide reports and files that outline needs, schedules, expectations for each residence.
- Keep records of all department equipment including maintenance, service and associated costs.
Create and update list of trusted local area vendors, stores, and services to recommend to members/guests.
- Prepare, update, and manage Residential Services department budget.
Oversee the Residential program Oversee the Rental program What do we offer: Competitive salary and benefit package; Health insurance for employee and Family with dental care coverage; Meal allowance/ access to staff restaurant; Staff transportation (assigned to specific positions); Staff accommodation (assigned to specific positions); Training and development programs; Career development program for advancement and progression opportunities within the company; Cross-departmental programs with opportunities to cross-expose projects in DLC Projects; Complimentarydry cleaning for employee's uniform; Staff gym andgame room; Work-family culture with weekly staff gatherings; Recognition programs Participation in company service charge Participation in company bonus (assigned to specific positions).