PRM Business Analyst We are seeking an experienced Salesforce business analyst to lead our Partner Relationship Management (PRM) team in Portugal. As a key member of the global architecture team, you will play a crucial role in bridging the gap between business needs and technical solutions.
Job Description:
We transform industries and societies by combining the real and digital worlds. With over 300,000 forward-thinking minds and presence in more than 190 countries, we make a truly global impact. Our mission is to revolutionize how we connect with our partners through a next-generation PRM system that will enhance customer experience throughout their journey.
Key Responsibilities:
* Lead business analysis activities for Salesforce PRM processes and systems
* Create and document detailed business requirements and user stories
* Manage incident resolution, change requests, and projects according to SLAs
* Coordinate with global stakeholders to prioritize and implement business needs
* Drive solution refinements for Partner Relationship Management processes
* Participate in solution design discussions with the global architecture team
* Serve as IT subject matter expert for PRM business processes
* Manage data quality and cleansing activities for the PRM system
* Lead testing coordination for enhancements and releases
* Support business process training and change management
Required Skills and Qualifications:
* 7-10 years of experience in Salesforce business analysis, with focus on Partner Management
* Bachelor's degree in Information Technology, Computer Science, or related field (Advanced degree may substitute for some experience)
* Fluent English skills, both written and spoken, for effective global communication
* Strong hands-on experience with:
* Salesforce Sales Cloud and Experience Cloud
* Partner Management processes and setup
* CRM business process expertise
* Agile methodologies and tools
* Proven track record in stakeholder management and requirement gathering
* Experience in service support and ticket management
* Strong analytical and problem-solving abilities
* Excellence in documentation and presentation skills
* Experience in change management and training delivery
* Demonstrated ability to work in cross-functional, global teams
* Strong organizational and time management skills
Benefits:
A hybrid and flexible working model to promote a better work-life balance. A health insurance, access to our on-site medical center, plus the chance to join sports groups. You'll also have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.
What makes us proud as an employer:
1. Merco – Companies and Leaders with the Best Reputation in Portugal (#1 Tecnology/Manufacturing)
2. Forbes – World's Best Employers (#1 Engineering & Manufacturing)
3. LinkedIn – LinkedIn Top Companies (#2)
4. OnStrategy – REPSCORE 2024: Brands' Reputation in Portugal (#1 Engineering & Electronic Services)
5. Fortune – World's Most Admired Companies (#1 Industrial Machinery)
6. Teamlyzer – Company with the Best Interviews (#1 Technology)