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Redspher has over 40 years of experience in handling time-critical shipments throughout Europe and beyond. The company offers a seamless digital platform for both shippers and carriers to easily find, book, and track solutions for time-sensitive shipments. By combining technology with Europe’s most extensive carrier network and a team of +400 transport experts available 24/7, the company aims to deliver the best customer experience. Redspher consists of the following brands, all specialized in time-sensitive delivery: Easy4Pro, Easy2Go, Upela, Rubiwin, Flash, Schwerdtfeger, and SpeedPack Europe.
We’re looking for an IT Support Level 2/Application Support Engineer to join our team in Porto!
In this role, you’ll act as a key link between our Level 1 Support and Development teams. You’ll be responsible for handling Level 2 incidents, investigating and resolving complex technical issues, and contributing to the continuous improvement and stability of our applications.
Your Responsibilities
* Troubleshoot and resolve Level 2 support incidents escalated by the Level 1 team
* Analyze application bugs and deliver reliable fixes in collaboration with developers
* Write, test, and deploy small to medium bug fixes (mainly in PHP and JavaScript)
* Monitor application performance and logs to detect and prevent issues
* Maintain clear and concise technical documentation for recurring incidents and solutions
Your Profile
* Proficient in PHP, JavaScript, and SQL
* Solid debugging and problem-solving skills
* Comfortable using Git and working with ticketing systems
* Autonomous, structured, and proactive
* Strong communication skills and a collaborative mindset
* Fluent in English – French is a plus
What we offer
* Fast growing, lean, and efficient with varied and exciting tasks
* Strong autonomy in your day-to-day work, goals, and success-oriented environment
* Genius Academy: our own e-learning platform
* A Talent Management program
* Hybrid Working possibilities
* Employee Referral program
* Digital innovative work systems & tools
At Redspher Group, our people and culture define the success of our organization. We all share one common goal: delighting our customers with innovative and easy-to-use solutions.
“The unexpected is no longer an obstacle.”
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Transportation, Logistics, Supply Chain, and Storage
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