The Role:
Senior Travel Customer Advisor – German Speaker
Remote – Portugal
*** This Job Opportunity is only offered for candidates living and eligible to work in Portugal.
Salary: Kindly Share with us your salary expectations.
Client: Travel Management Company.
Remote – Portugal or Hybrid – Lisbon
Job Description
As a Senior Travel Customer Advisor, you will assist travelers with best-in-class personalized support and more.
Detailed Duties and Responsibilities
* Build meaningful relationships across global teams.
* Solve issues with any travel or tech-related help they may require, ranging from standard platform queries to last-minute emergency travel situations.
* Meet and exceed KPIs.
* Assist the travelers with best-in-class personalized support.
* Provide feedback to the product and engineering team necessary for product improvement.
* Stay up to date with the travel industry and platform knowledge to deliver unparalleled service and support the company's success.
Ideal Profile:
Targeted Qualifications
* Fluency in German Language, C1 level or Higher.
* Fluency in English Language, B2 level or Higher.
* A team player who thrives in collaborating, giving and receiving feedback and lifting others up.
* 10-weeks training fully remote.
* Required to join office team meetings several times per month.
* Metrics-driven as an indicator and motivator of success.
* Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization.
* Previous experience working with GDS systems (Sabre, Amadeus, Galileo, Worldspan) is mandatory.
* Previous experience using GDS systems handling flights bookings, cancelations, refunds….etc – Mandatory requirement.
* Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform.
* Previous working experience in customer service roles, ideally covering travel and hotel segments.
* A skilled communicator who enjoys creating personalized verbal and written communication.
Interpersonal Skills
* Communicative, Speak and/or write well and get your ideas across to others easily.
* Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
* Confident, Pleasant, Energetic, Helpful, Trustworthy
* Efficient, Perform tasks in the fastest and simplest ways that they can be done.
* Organized and punctual, put things in order so that they run smoothly and are always on time.
* Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
* Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
* Precise, Make sure that things are done accurately, correctly, and exactly.
* Willingness to acquire new knowledge.
* Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.
Offer & Benefits
* Salary: Kindly Share with us your salary expectations.
* Remote – Portugal or Hybrid – Lisbon.
* Full eligibility to live & work is a must.
* Mental Health Support.
* Private Medical insurance.
* Shift Based.
* A global team committed to the company values.
* A dynamic work environment in a dynamically international company.
What's on Offer?
* Opportunity within a company with a solid track record of performance
* Join a market leader within Hospitality
* A role that offers a breadth of learning opportunities