At Foundever, we believe in empowering our customers to achieve their goals through excellent service. As a key member of our French Service and Delivery E-commerce Support team, you will play a vital role in delivering exceptional customer experiences that inspire creativity and bring joy.
Job Description
You will be responsible for managing customer enquiries proficiently and professionally, while meeting specific quality expectations. This will involve identifying root causes of reported issues and providing appropriate resolutions to deliver outstanding service. Additionally, you will summarize Q&A sessions and log information into our knowledge management tool, promptly escalating critical/high-risk cases to the appropriate authority. You will also coordinate with other teams/departments to resolve customer issues, follow-up on escalations, and ensure close-loop communication.
Required Skills and Qualifications
* Native or proficient level of French (C2)
* Intermediate level of English (at least B2)
* Ability to adapt to a challenging software system
* Analytical and problem-solving skills with strong attention to detail
* Desire to learn and advance, be a curious investigator and problem solver
* Must hold EU citizenship or a valid work permit for Portugal
Benefits
We offer a range of benefits to support your career growth and well-being:
* Competitive wages
* Relocation package
* Paid professional training
* Employee discounts
* Private healthcare & dental insurance (after six months of employment)
* Growth opportunities through various development programs
* Fun and engaging company-wide initiatives, including our EverBetter wellness program
* Job stability
* Life-long skills and experience
* Excellent work culture
Others
We are committed to creating memorable associate experiences. Our goal is to improve your quality of life and grow your career. If you are passionate about delivering exceptional customer experiences and have the skills and qualifications required, we encourage you to apply today!