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Remote German-Speaking Customer Care (Rental Cars), Faro
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Client:
Cross Border Talents
Location:
Faro, Portugal
Job Category:
Other
-
EU work permit required:
Yes
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Job Reference:
6342544b2b81
Job Views:
3
Posted:
Expiry Date:
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Job Description:
Are you fluent in German and passionate about customer service? Join a well-known Rental Car Company project as a Customer Service Representative and assist customers with their inquiries in a dynamic and rewarding environment
Location:
Remote from mainland Portugal
Start Date:
May 15, 2025
Contract Type:
Permanent (3-month trial period)
Responsibilities:
- Assist customers via phone, email, and chat regarding rental services
- Resolve inquiries related to reservations, billing, and policies
- Provide outstanding customer support and ensure customer satisfaction
Working Hours:
40 hours/week, 8 hours/day, following rotational shift pattern distributed in the following hours:
- Monday to Friday:
rotational shifts between 07:
00 AM 08:
00 PM
- Saturday:
08:
00 AM 04:
00 PM
- Sunday:
08:
00 AM 05:
00 PM
- Two rotational days off per week
Required Documents:
- EU ID or Residence Card for Portugal
Requirements:
- Fluency in German (C2 level or above), written and spoken
- Good command of English (B2 level or above), written and spoken
- Previous experience in customer service is an advantage but not mandatory
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and handle customer inquiries efficiently
- Basic computer skills and ability to learn new systems quickly
- Availability to work in rotational shifts, including weekends and holidays
- Must be based in mainland Portugal-anywhere apart from Lisbon Metropolitan area (no relocation assistance is provided for this role;
if you need relocation,please apply and mention it separately and we will be able to offer you a different role with relocation help :
)
If you're ready to take on this exciting opportunity, apply today by sending your up-to-date CV in English
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