Customer Service Representative - Swedish Speaker
Are you looking for a career that will allow you to use your excellent communication skills and provide outstanding customer service? Look no further! We are seeking a Customer Service Representative who is fluent in Swedish to join our team.
As a Customer Service Representative, you will be the first point of contact for our customers. You will be responsible for providing exceptional customer service, resolving customer queries, and ensuring that our customers have an amazing experience with our company.
Key Responsibilities:
* Provide first contact resolutions to customer queries
* Offer specialized customer support through written and phone communication
* Build meaningful relationships with customers by answering their questions in a courteous, friendly, and professional manner
* Meet and exceed our customer service quality goals, compliance regulations, and productivity targets
* Create amazing customer experiences that people value and we are proud of
* Be responsible for following the direction of management and providing feedback
Requirements:
* Native or proficient level of Swedish (C2)
* Intermediate level of English (B1)
* Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
* Analytical and problem-solving skills with strong attention to detail
* Desire to learn and advance, be a curious investigator, and problem solver
* Must hold EU citizenship or valid work permit for Portugal
* Be a local candidate or willing to relocate to Portugal (work on site - Porto)
Benefits:
* Central location with good public transportation connections (Train station and Bus Station at walking distance)
* Competitive wages
* Paid professional training
* Employee discounts
* Private healthcare & dental insurance (after six months of employment)
* Growth opportunities through various development programs
* Fun and engaging company-wide initiatives, including our EverBetter wellness program
* Gym at the office
* Job stability
* Life-long skills and experience
* Excellent work and office culture
If you are a motivated individual who is passionate about delivering exceptional customer service, we would love to hear from you!