Job Title: Service Delivery Director
This is a highly skilled leadership role requiring the ability to manage teams, process operations and drive customer satisfaction. As a key member of our organization, you will be responsible for delivering exceptional service and driving business growth through strategic leadership.
Key Responsibilities:
* Lead and develop a high-performing support team with expertise in Linux, OpenStack, and Public Cloud.
* Manage day-to-day operations, including shift scheduling, performance metrics, and accountability for quality assurance.
* Provide expert technical support to customers, responding promptly and professionally to all inquiries.
* Act as a liaison between customers and internal teams, ensuring seamless resolution of issues and escalations.
* Collaborate with cross-functional teams to drive business initiatives and contribute to organizational growth.
Requirements:
* Extensive experience in managing technical teams, with a strong focus on Linux at a technical level.
* Proven leadership skills, with a track record of developing and motivating high-performing teams.
* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.
* Fluency in English and proficiency in one additional language.
* Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.