Unlock Your Potential in E-Commerce Support
A dynamic team offers a non-call-based support role where empathy and accuracy meet in every digital customer interaction.
Key Responsibilities:
* Customer Inquiries: Respond to customer inquiries with professionalism and warmth primarily through digital channels.
* Issue Resolution: Resolve issues for buyers, sellers, and creators, including tracking orders, handling refunds, and navigating platform tools.
* User Guidance: Guide users through platform features like cancellations, returns, and account updates.
* Collaboration: Work cross-functionally with internal teams to deliver timely and accurate support solutions.
* Issue Escalation: Escalate challenging or sensitive issues appropriately and efficiently.
* Quality Metrics: Consistently meet quality benchmarks and turnaround expectations.
* Solution-Oriented Guidance: Offer clear solution-focused guidance to enhance the customer journey.
* Platform Knowledge: Stay current on platform policies, feature updates, and e-commerce best practices.
Requirements:
* Language Skills: Fluent in French (C2 level), fluent in English (B2 level).
* Citizenship/Residency: EU Citizenship or Portuguese Residency Card.
* Experience: 0-1 year of experience in customer support.
* Leadership Skills: Strong leadership, analytical, and communication skills.
* Eagerness to Learn: Eagerness to learn and grow.