Business Travel Consultant - French (Start Date: October)Business Travel Consultant - French (Start Date: October)2 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Join Navan in Powering In-Person Connections with Relentless InnovationSTART DATES: OctoberAt Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there.
Our Travel Experience team is at the heart of this mission!
As a key member of our fast-growing Travel Experience team, you'll support our users' travel needs directly.
You'll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience.
As our frontline, you'll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms.
This exciting role allows you to impact daily operations, traveler experiences, and product development directly.NOTE: Candidates must reside in Portugal for consideration, or willing to relocate.
Please submit all applications in English.What You'll Do- Provide top-tier travel support via chat, calls, and emails- Maintain up-to-date knowledge on suppliers, destinations, and systems- Quickly assess customer needs, urgency, and preferences- Accurately handle hotel, flight, car, and rail bookings- Guide customers in self-service options on the Navan platform and app- Respond promptly, meeting SLA expectations- Follow company and customer policies, ensuring global compliance- Give feedback to stakeholders on goal progress and key processes- Participate in team meetings on products, suppliers, and industry updates- Stay current on travel industry best practices- Maintain attendance, complete assigned training, and meet performance metricsWhat We're Looking For- Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings;
3+ years with GDS(Sabre, Amadeus, or Galileo) – Both mandatory- Language: Fluency in English and French - Mandatory fluency in both languages- Customer Service: Background in contact center or customer-facing roles- Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce- Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM- Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues- Attitude: Empathetic, professional, and excellent at communicating verbally and in writingSeniority level- Seniority levelMid-Senior levelEmployment type- Employment typeFull-timeJob function- Job functionManagement and Manufacturing- IndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Navan by 2xGet notified about new Business Travel Consultant jobs in Lisbon, Lisbon, Portugal.Business Travel Consultant - Italian (Start Date: October)Business Travel Consultant - English (Start Date: October)Business Travel Consultant - German (Start Date: October)B2B Travel Agent (German, French or Italian) - Fully remote or Hybrid in LisbonWe're unlocking community knowledge in a new way.
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