Overview
Customer Experience Associate - Greek at Accenture Portugal.
This is a customer centric role focused on delivering an outstanding customer experience to top tier customers of a global Fortune 500 company, working with account managers to provide high level support and advice.
Success in this position requires exceptional customer service skills with a desire to support the efficiency of global business' digital marketing campaigns.
Responsibilities
The support is provided through different channels – live chat, email and phone
Responsibility for helping these customers through support and by demonstrating the value of the multi-channel advertising solutions
Be an advocate of our organization and strive to exceed in customer satisfaction ratings
Provide product and tool support to improve the overall client's experience
Identify trends and solve problems facing multiple business customers
Skills and Experience
Full fluency in Greek and fluency in English (mandatory)
Prior experience of the client product in conjunction with strong SLA metrics (preferably)
Experience working in longtail segment essential (preferably)
Prior work experience in the marketing or technology sector is a big plus
Advanced knowledge of online advertising and social media products (preferably)
Excellent analytical and troubleshooting skills
Experience of working with web domains and Shopping platforms
Exceptional grammar and the ability to construct emails efficiently
Key Requirements
Valid work permit (mandatory)
Complete Compulsory Education (minimum required)
Demonstrates speed, agility, critical-thinking, problem-solving skills and ability to act quickly on given directions
Interest in Marketing, social media and/or Data Analytics
Able to adapt to continuously and learn fast
Professional customer service skills:
solutions mind-set, helping nature, passion for the customer and customer experience
Resolves customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas to support them
Self-driven with strong attention to detail and the ability to follow tasks through to conclusion
Ability to multi-task and work under pressure
Excellent communication skills:
verbal, written and listening
About us
Accenture is a global professional services company with leading capabilities in digital, cloud and security.
We offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world's largest network of Advanced Technology and Intelligent Operations centers.
Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
We embrace the power of change to create value and shared success for our clients, people, shareholders and communities.
Visit us at accenture.Com.
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