Job Description
You will act as the central coordination point, primarily responsible for proactively contacting stakeholders with pending actions or who have not yet participated as required.
Key Responsibilities:
* Contact relevant stakeholders to request updates, information, and justifications for any delays in progressing third-party cases.
* Maintain active engagement with all involved parties, ensuring that the third-party process remains on track.
* Monitor and follow up on pending actions, escalating issues or delays to the Third Party Operations Specialists & Manager when necessary.
* Ensure stakeholders remain informed and responsive. Escalate any cases of non-responsiveness to the Third Party Operations Manager.
* Redirect questions to the Third Party Operations Specialists when clarification on specific or technical topics is required.
* Accurately document all communications and updates, maintaining clear records for compliance and audit purposes.
* Understand and implement DORA requirements and internal deadlines.
Qualifications
* Resilient and proactive, with a strong sense of responsibility and ownership.
* Excellent communication and interpersonal skills, capable of engaging and motivating stakeholders.
* Experience in account management, customer service, or similar roles is an advantage.
* Comfortable working in a dynamic environment and managing multiple priorities.
* Detail-oriented, organized, and reliable.
* Values opportunities to improve process efficiency and stakeholder engagement.
* Willing to escalate and follow up persistently to ensure progress.
Additional Information
The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.
What we offer:
* Professional development and monitoring talent;
* Commitment to our employees' development;
* Collaboration in a company that is constantly growing and evolving.
* Strong organisational culture: collaboration, sharing, flexibility, integrity and low ego.
Would you like to join our team? Then send your CV.