Training & quality manager

Shape Quality. Empower People. Drive Excellence.

We are looking for a passionate and people-driven Training & Quality Manager to help us raise the bar on performance, customer experience, and operational excellence

.
This is not just another quality & training role. We are looking for someone who can inspire teams, create impactful learning experiences, analyse gaps & structured procedures and build a strong culture of continuous improvemen

t.
If you thrive in fast-paced environments, enjoy coaching people to perform at their best, and believe quality & training should be part of a company's DNA we want to meet y

ou.What You'll Be Do

• ingLead and elevate our Quality & Training strategy across the busin
• essCreate engaging onboarding and development programs that truly make an imp
• actMonitor quality performance and turn insights into action pl
• ansCoach and support teams to achieve outstanding resu
• ltsDrive continuous improvement initiatives and promote operational excelle
• nceAnalyze KPIs and quality metrics to identify trends and opportunit
• iesEnsure high service standards and process consiste
• ncyPartner with leaders to build a high-performance cult

ure
What We're Looking

• ForEstablished experience in Training, Quality Assurance, Learning & Development, or similar r
• olesAt least 1-2 years experience managing teams and/or departm
• entsStrong communication and leadership sk
• illsA proactive mindset with a passion for people develop
• mentAnalytical thinking and problem-solving abili
• tiesConfidence working with performance indicators and quality met
• ricsAbility to motivate, influence, and inspire t
• eamsFluent English (spoken and writ
• ten)BPO, Customer success ou call center experience (highly advantage

ous)
Why Joi

n Us?We believe great people deserve great experie

nces.
What We

• OfferCompetitive salary package above market a
• veragePrivate health ins
• uranceBirthday day off: celebrate your day yo
• ur wayExclusive employee discounts through our Benefit
• s ClubCompany events, team experiences, and social initi
• ativesReal opportunities for growth, development, and career progr
• essionA collaborative environment where your ideas and impact

matterReady to Make an I

mpact?
If you are looking for a company where you can grow, influence change, and make a real difference every day, this opportunity is f

or you.Apply now and help us build a culture of quality, learning, and exce