THE ROLE
Indie Campers Senior Growth & Community Specialist you will sit within the Growth team, reporting directly to the Growth Director and working closely to the CTO. Your mandate is clear: own Indie Campers’ public reputation, foster a vibrant community, and convert positive se
WHAT WILL YOU WORK ON?
* Manage Indie Campers profiles and conversations on Reddit, Google Business Profile, Trustpilot, TripDemonstrated crisis-management skills and ability to align brand voice across global teams.
* Advisor, X/Instagram, and new platforms that matter to road-trip travellers.
* Achieve more than 95 % response rate and less than 24 h median turnaround on every public comment or review, using playbooks you design and tools you automate.
* Champion our Customer Manifesto externally while liaising with the Customer Excellence team to ensure fast, root-cause resolution of escalated issues.
* Own the global public-score KPI (ratings + sentiment), analyse drivers, set quarterly targets, and propose initiatives to lift scores.
* Publish trust-building content including blog posts, how-to articles, AMAs, guest features, to showcase transparency and expertise.
* Instrument sentiment-analysis dashboards that combine data from reviews, social listening, and support tickets while surfacing weekly insights to Growth, Product, and Ops.
* Launch and manage influencer, UGC, and ambassador programmes that authentically amplify positive stories.
WHO ARE WE LOOKING FOR?
* 5 + years leading community management or online-reputation programmes for a high-growth consumer tech or marketplace brand.
* Proven track record improving ratings and sentiment on Reddit, GBP, Trustpilot, TripAdvisor, and multi-channel social support.
* Strong analytical chops, comfortable with SQL basics and tools like Looker/Metabase to build self-serve dashboards.
* Hands-on experience with social-listening & automation platforms (Sprout Social, Hootsuite, n8n/Zapier) to scale monitoring and workflows.
* Exceptional written and verbal communication in English, additional European languages are a plus.
* Demonstrated crisis-management skills and ability to align brand voice across global teams.
* People-leadership experience: setting KPIs, mentoring talent, and fostering a high-performance, feedback-driven culture.
* Basic SEO/content-marketing knowledge to maximise organic reach of trust-content pieces.
CORE VALUES AND OPERATING PRINCIPLES
* Customer First: Relentless in providing the best service at the best price to all customers.
* Ownership: Proactively take ownership and deliver on our goals.
* Committed: Work together, as a team, for the long-term.
* Learn, build and structure.
* Be precise and go deep.
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