About the Role
We are seeking an experienced Customer Operations Specialist to join our team. This role involves assisting customers and utilizing language skills to provide exceptional customer service.
The ideal candidate will have strong technical problem-solving skills, effective communication abilities, and experience in customer-facing roles.
The successful candidate will be able to work efficiently under pressure, prioritize tasks effectively, and maintain a high level of accuracy.
We offer a competitive salary package, regular performance bonuses, and ongoing training opportunities.
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Key Responsibilities
* Resolve customer queries via phone, email, or chat
* Utilize technical knowledge to troubleshoot issues
* Maintain accurate records and reports
* Provide feedback and support to colleagues
Requirements
* Familiarity with customer service software and tools
* Excellent communication and interpersonal skills
* Able to work independently and as part of a team
* Strong analytical and problem-solving skills
Benefits
* Competitive salary and benefits package
* Performance bonuses and rewards
* Ongoing training and development opportunities
* A supportive and collaborative work environment