Imagine a career that offers the perfect blend of personal and professional growth in one of Europe's most vibrant cities: Lisbon.
Job Description
As a Customer Care Advisor, you will play a pivotal role in delivering exceptional customer experiences that exceed our clients' expectations.
You will be responsible for providing tailored support to our clients, addressing their concerns, and ensuring their overall satisfaction with our services.
This is an opportunity to make a real impact and contribute to the success of our organization.
Required Skills and Qualifications
* A native level of German and at least a B2 level of English proficiency.
* Knowledge of the value and impact of good customer experience on business outcomes.
* Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
* A drive for excellence and professionalism, with a focus on continuous improvement.
* Ability to work effectively in a team environment and collaborate with colleagues to achieve shared goals.
* Excitement about intercultural communication and the expatriate lifestyle, with a willingness to relocate to Lisbon.
* A valid Portuguese work permit (required).
Benefits
* Long-term fixed-term contract, renewable every year.
* Full-time working hours (40 hours/week), Monday to Friday, with flexibility to work between 7am and 10pm.
* One-hour break for lunch/dinner included in working hours.
* Reimbursement of initial flight expenses after 9 months for international candidates.
* Airport pick-up service.
* Yearly two-way flight ticket back to your home country (within the EU) for international candidates.
* Help with paperwork, opening bank accounts, and other administrative tasks for international candidates.
Others
Compensation during the training period (from 1 to 4 weeks): 50% of hourly wages (lower taxes) for successful candidates.'],