Gi Group, a leader in recruitment solutions, is offering an exciting opportunity for anIT Customer Service Representative.
This role is ideal for entry-level professionals eager to grow their technical and customer service expertise, with access to mentorship, structured learning, and clear career progression paths.Key Responsibilities:Provide IT user support via phone, chat, web, and email.
Address and resolve incidents and service requests promptly.
Collaborate on problem-solving and change management tasks.
Use ITSM tools and follow ITIL processes for ticket logging, prioritization, resolution, and escalation.Required Qualifications:Advanced proficiency inSpanish, English, and Portuguese.
Strong customer service and team collaboration skills.Valued Qualifications:Prior experience in a similar technical support role.
Analytical and technical problem-solving skills.
Familiarity with ITSM tools, Active Directory, and remote connection tools.
Knowledge and/or certifications in ITIL.
Vocational training or an intermediate degree in Systems Administration.
Technical certifications in desktop or microcomputer support.Why Join Us?
Emphasis on work-life balance and employee well-being.
Learning opportunities with industry-leading tools and practices.
A platform to build your technical and customer-facing expertise.If you are motivated to advance your career in IT support and thrive in a dynamic, remote work environment, we encourage you to apply.Join us to unlock your potential!
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Política de PrivacidadeCandidatos Parte da Gi Group Holding, a Gi Group reconhece e respeita a diversidade das pessoas e acredita que proporcionar igualdade de oportunidades, através de processos justos com base na meritocracia e competência profissional, valorizar a diversidade de semelhanças e diferenças que criam a singularidade de cada pessoa e promover uma cultura de inclusão eliminando fatores que desencorajam ou dificultam o acesso, a permanência e o crescimento no mundo do trabalho é fundamental para o seu sucesso.
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Compromisso Social" GI Group cumpre, deste modo, o normativo legal constante da Lei ******, de 10 de Janeiro.