We're CX fanatics, with technology at the core of everything we do. The most-loved brands rely on us to deliver seamless, tech-driven experiences. Now, we're looking for a Global Risk Analyst to keep our systems running smoothly and our teams supported.
In this role, you will play a crucial part in protecting & assessing our organisation's information assets, systems, and data from evolving cyber threats. You will be responsible for monitoring security systems, responding to incidents, conducting vulnerability and risk assessments, and implementing security best practices to maintain a robust security posture and help reduce overall IT risks.
If you're ready to start something brilliant, apply today
Join Transcom as a Global Risk Analyst
In this role, you will:
* Assist in the development, implementation, and maintenance of risk management frameworks, policies, and processes.
* Plan, execute, and document IT risk assessments for global operations, including cloud, on-premise, and hybrid environments.
* Conduct and support Business Impact Analyses (BIA).
* Identify, assess, and document information security risks.
* Collaborate with IT, Support, and business teams to develop and implement risk mitigation strategies.
* Maintain and improve the enterprise IT risk register.
* Support internal and external audits.
* Assist in third-party/vendor risk assessments.
* Develop and refine IT risk assessment methodologies, templates, and procedures.
What's in it for YOU
* International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one.
* Continuous development through our internal learning platforms and external training.
* Modern and comfortable office and relaxing spaces to take a break.
* Flexible work schedule.
* Life-work balance.
* Opportunity to choose work type: remote, office or hybrid.
* Corporate benefits and discounts
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To be successful in this role, the following is needed:
* Bachelor's Degree in Computer Science or Information Technology is preferred but not essential.
* Minimum of 5 years of related work experience/training in IT specific Risk & / or Compliance is a must.
* Experience in the BPO industry is desirable.
* Working knowledge of IT risk management, building, carrying out, updating and auditing IT risk assessments and risks
* Experience with key IT & business stakeholders to identify, log and track risks through to mitigation or resolution
* A good general understanding of the components of IT infrastructure including end user computing, networking (LAN & WAN), data centres, telephony and contact centre applications.
* Knowledge of security specific tools such as antivirus suites, security monitoring and alerting, SIEM / SOAR applications.
* Ability to work well with others towards team goals.
* Clear communication style.
* Methodical and systematic working style.
* English verbal and written: B2 minimum - preferably C1/2.
Please include a CV in English.
Closing date for applications is Friday 17th October 2025
What Life at Transcom is like
At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.