Overview
CUSTOMER HAPPINESS SPECIALIST
M/F
Challenge
We are looking for someone passionate about fashion and social media to join our Ecommerce team. The main focus of this role is to manage and respond to customer complaints, comments, and interactions on our social media channels, ensuring consistent, friendly, and brand-aligned communication.
Responsibilities
* Monitor and respond to messages, comments, and complaints on social media promptly and in line with the Brand’s tone of voice;
* Foster engagement with the online community, strengthening the Brand’s presence;
* Identify opportunities to improve customer service and relationships.
Requirements
* Previous experience in social media management and/or community management is a strong advantage;
* Fluent in Spanish and English. French and Italian are a plus;
* Passion for fashion and interest in international trends;
* Excellent written communication skills and attention to detail;
* Ability to handle challenging situations with empathy and professionalism.
We offer
* Integration into a growing international fashion brand.
* A dynamic and creative work environment.
* Professional development opportunities in social media and customer service.
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