ServiceNow – CMDB System Administrator | Hybrid | LisbonLocation: Lisbon, Portugal
Work Model: Hybrid (2x/week on-site)
PrimeIT is an international company with more than 18 years of experience, delivering world-class solutions in Team-as-a-Service, Team Extension, Managed Services, Nearshore, and Custom Software Development.
We are present in over 50 cities worldwide and have a dynamic team of 2,360+ specialists working on cutting-edge projects across IT, Telecom & Engineering.
We are looking for a ServiceNow – CMDB System Administrator to support one of our top international clients in optimizing their ITSM ecosystem.
What Are We Looking For?
Minimum of 5 years of experience in a similar ServiceNow/CMDB administrative role
Solid experience managing and improving ServiceNow CMDB modules
Strong understanding of CMDB health, CI attributes, groups, teams, flows
Experience with ITSM processes and preparation of ServiceNow CMDB for ITSM implementation
Proactive mindset focused on process improvement and automation
Fluency in English (B2+)
Your Mission
• Monitor and maintain CMDB health and integrity
• Analyze and enhance the existing configuration: CI attributes, flows, groups, and access controls
• Support ITSM readiness through CMDB optimization
• Coordinate ServiceNow upgrades, changes, and performance checks
• Handle user roles and permissions, notifications, and system alerts
• Deploy update sets from non-production environments
• Build and maintain technical documentation and CMDB import templates
• Propose and lead process automation and continuous improvement initiatives
• Set up and manage reports and dashboards, and schedule delivery
• Deliver training sessions for business users and owners
What Do We Offer?
Integration into a global tech consultancy present in over 50 cities
Access to continuous training via our Prime Academy
Real opportunities for career growth and international project exposure
A collaborative and fast-paced environment working with the latest technologies
Send your CV to and join the Prime Team today!