A leading provider of transportation and logistics services, delivering innovative supply chain solutions that connect people, products, and businesses worldwide. The organization operates with a strong belief that logistics is a people-driven industry, fostering an environment built on trust, collaboration, and empowerment.
Your New Function
* Client portfolio management in a multinational environment;
* Ensure payment deadlines are met;
* Receiving customer complaints and forwarding them to the respective subsidiaries;
* Obtaining missing accounting information from clients - telephone and email;
* Arguing and imposing the position of subsidiaries with diplomacy, and complying with good manners;
* Properly record all complaints received either by phone or email,
* Follow-up on customer accounts;
* Identify solutions to the problems presented;
* Establish a network of internal (SSC and Subsidiary) and external contacts (Customers).
What You Need To Be Successful
* Fluency on Excel (advanced excel);
* Languages: French mandatory (Minimum: C1/C2), Portuguese and English nice to have;
* Experience in cash-collection or in similar position, at least 3 years (experience within a shared service environment would be a plus);
* Good knowledge in finance.
* Have attention to detail and accuracy;
* Have good verbal and written communication skills;
* Have ability to work under pressure while thinking objectively;
* Have leadership capacity and assertiveness;
* Are rigorous, have strong analytical capabilities and ability to solve problems;
* Have adaptability, autonomy, and proactiveness capacity;
* Have strong commitment, motivation, and high enthusiasm;
* Have customer orientation.
What The Company Can Offer You
* Base salary and meal allowance;
* Fixed-term contract with a full benefits package;
* Annual performance bonus based on objectives;
* Hybrid work model.