We are seeking a seasoned professional to drive growth and success for medium to large accounts within our automotive product marketplace. As a Senior Account Manager, you will develop and manage strategic customer relationships, utilizing data-driven insights to influence business decisions and lead initiatives that enhance seller satisfaction and business performance.
Key Responsibilities:
* Strategic Account Management: Own and manage all facets of the account management process for medium to large accounts, building and maintaining strategic relationships with key customers.
* Seller Advocacy and Support: Act as the voice of the seller internally, ensuring their needs and concerns are addressed promptly and accurately. Provide high-level support and strategic guidance to sellers to help them succeed.
* Business Operations and Performance Analysis: Utilize tools, systems, and processes to drive results across the seller lifecycle. Analyze key metrics and use data-driven insights to make informed business decisions and improve seller performance.
* Product Expertise and Improvement: Exhibit deep knowledge of our product offerings and the broader ecosystem. Identify product bugs, high-severity events, and feature enhancements, driving resolution and contributing to product development based on seller and customer feedback.
* Competitive Analysis and Growth: Conduct deep dives on seller issues and the competitive landscape, delivering recommendations to improve seller and customer engagement and grow the business. Develop and implement seller-specific account plans.
* Mentorship and Team Development: Serve as a mentor to colleagues, providing guidance and support to help grow their skills and capabilities. Offer regular feedback and create opportunities for professional development.
Requirements:
* 2+ years of experience in a similar role/area
* Fluent English and German (Fluency in any other EU language is a plus)
* Relevant working experience in e-Commerce
* Relevant working experience in Sales and/or Account Management
* Familiarity with CRMs (HubSpot), Seller Portal tools and platforms is a plus
* Previous experience in Seller Onboarding or Support is a plus
* Self-motivated, results-driven, and autonomous with strong leadership qualities
* Analytical, strategic thinker with excellent problem-solving abilities
* Detail-oriented, well-organized, and efficient in managing tasks and processes
* Strong communication and interpersonal skills, effective with stakeholders
* Seller-centric mindset, excellent at advocating and supporting seller needs
* Bachelor's Degree (Business Administration, Marketing, Commerce, or a related field)
What We Offer:
* Competitive salaries based on your professional experience
* Fast growing international company with stable employment
* Annual vacation and 1 additional day off on your birthday
* Mental Wellbeing Program – providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues
* Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
* Free English and German language classes
* Referral Program with attractive incentives
* Flexible working hours and hybrid work
Join Our Team as we continue to grow and innovate in the market. Apply now!