Job Description
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As a Retail Care Representative, you will play a pivotal role in cultivating and maintaining strong relationships with our retail partners. Your primary responsibility will be to provide personalized support, address inquiries, and ensure a positive experience for our retail customers.
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* Serve as the main point of contact for retail partners and internal stakeholders, responding promptly to inquiries, requests, and concerns via email.
* Build and maintain strong relationships with retail store managers, sales associates, and other key stakeholders to foster collaboration and partnership.
* Process retail orders accurately and efficiently, managing efficient shipment & stock planning.
* Proactively identify opportunities to enhance the retail customer experience and streamline processes to improve efficiency and effectiveness.
* Document retailer interactions, complaints, returns, credit notes and resolutions accurately in the customer relationship management (CRM) system for tracking and reporting purposes.
* After sales management, which includes supporting internal departments when dealing with complaints, logistics, price checking, products, returns.
* Stay informed about our products, policies, and procedures, participating in ongoing training and development opportunities to enhance product knowledge and customer service skills.
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Required Skills and Qualifications
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The ideal candidate will possess:
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* 2 years of experience in customer service, administrative support, or related roles.
* Fluent in English (mandatory).
* Excellent communication and interpersonal skills, build rapport, and communicate effectively across diverse departments.
* Problem-solving and decision-making abilities.
* Sales acumen and a results-oriented mindset.
* Excel knowledge with Pivot Tables, VLOOKUP, etc.
* Available for hybrid work.
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Benefits
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Join us in growing our company's leading market position by being part of our dynamic team. We are committed to fostering a culture of accountability, teamwork, and sustainable growth.
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Others
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Do you want to contribute to the growth of the next generation? We invite you to apply today. Only candidates who match the required profile will be contacted within two weeks.