Customer Service Representative
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Join our dynamic team as a Customer Service Representative and be part of a global community where you will work with a wide range of nationalities and backgrounds.
As a key member of our customer service team, you will be responsible for providing top-notch support and advice to customers regarding our products. Your tasks will include:
* Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
* Identifying and resolving customer issues efficiently and effectively.
* Ensuring high levels of customer satisfaction through proactive communication and issue resolution.
Additionally, you will be responsible for recording data in our CRM system and collaborating with your colleagues to achieve shared goals.
To succeed in this role, you will need:
* Excellent communication and interpersonal skills, with the ability to communicate complex information in a clear and concise manner.
* A native level of German and at least B1 level of English language proficiency.
* Strong analytical and problem-solving skills, with the ability to think critically and outside the box.
* A positive attitude, with a strong commitment to customer satisfaction and teamwork.
As a valued member of our team, you can expect:
* A competitive salary, including benefits such as private health insurance, free Portuguese lessons, and sports activities.
* Opportunities for career growth and development within our organization.
* A dynamic and inclusive work environment that values diversity and promotes a culture of collaboration and respect.