Creative Operations Manager
Remote & Full Time
ABOUT US
We make kitchenware that people actually LOVE to leave on the counter! Our customers are primary style-obsessed women who care deeply about how their homes look and feel — and our products are designed to match that standard.
Our brand has built strong momentum through Amazon and we are now scaling aggressively across other channels, new product categories, and international markets. We're growing fast and are building the team and systems to get there!
THE OPPORTUNITY
Right now our creative machine runs on talent, urgency, and good intentions. That's gotten us here. Getting to the next level requires something more: a person who can build the system behind the creative — so the team produces faster, smarter, and with less chaos at every stage.
You'll own the entire creative operations function — intake, prioritization, resourcing, process, and output quality. You'll directly manage a team of designers and contractors, set standards, hire talent, and build workflows that didn't exist before you arrived. You will be getting in early on the next wave of growth and have a chance to build something meaningful, exciting, and rewarding.
WHAT YOU'LL OWN
Creative Project Management
Own the full creative intake, prioritization, and execution flow
Manage timelines, deliverables, dependencies, and launch schedules
Ensure the team is focused on highest-impact work at all times
Coordinate across Amazon, Shopify, email, social, packaging, and brand initiatives
Create organization-wide visibility into project status and capacity
Team Leadership & Hiring
Directly manage 4–6 internal designers and creative contractors
Own hiring — write briefs, screen candidates, run interviews, onboard new hires
Set performance standards and build accountability into the team culture
Balance workloads, protect focus time, and prevent burnout
Build a positive, high-performing creative environment
Process & Systems Development
Build SOPs and workflows from scratch — nothing exists yet, that's the point
Improve brief ? review ? approval cycles to reduce revisions and delays
Implement PM tooling (ClickUp, Asana, or similar) as the operational backbone
Define creative KPIs and establish reporting cadences
Continuously improve speed, clarity, and output quality
Add AI capabilities everywhere and anywhere they are valuable and can improve or accelerate existing capabilities
Cross-Functional Collaboration
Translate business goals from marketing, ecommerce, and leadership into production plans
Partner closely with founders, ecommerce team, product development, and Amazon team
Coordinate campaign launches, seasonal pushes, and new product rollouts
Manage external agencies, freelancers, and vendor relationships
WHAT WE NEED FROM YOU
NON-NEGOTIABLE
STRONGLY PREFERRED
5+ years in creative ops, project management, or brand operations
Directly managed at least 4–5 people (designers or creative team preferred)
Hired, onboarded, and developed creative talent before
Built workflows and processes from zero — not inherited them
Run many concurrent projects without losing threads
eCommerce or fast-scaling consumer brand experience
PM tool power user — ClickUp, Asana, or Monday as a core daily tool
Strong async communicator: briefs, SOPs, status docs
Loves AI in all it's forms, feels comfortable with generative media, tools, and keeps up with the latest happenings.
eCommerce brand experience in home, lifestyle, beauty, or fashion
Amazon and Shopify creative ecosystem familiarity
Scaled teams and processes during high-growth phases
Managed freelancers and agencies alongside internal team
Eye for brand quality — you know elevated work when you see it
Figma-comfortable at a reviewer level
Experience at brands in the $5M–$50M range
International or remote team management experience
THE PROFILE
You're operationally wired. You naturally think in systems, SOPs, and prioritization frameworks but with a creative flair. You bring calm to chaotic environments rather than adding to them. You can speak designer language without being precious about it — and you push accountability just as confidently as you protect focus time.
You've been in fast-moving ecommerce environments and you understand that speed and quality aren't opposites — the right systems make both possible. You're a builder, not a maintainer. You want to set something up from scratch and watch it work.
You say:
"Here's the intake process, prioritization framework, review cadence, and asset pipeline."
Not:
"Let's brainstorm the emotional essence of the campaign."
THIS ROLE IS NOT FOR YOU IF...
You've never directly managed more than 1–2 people
You want to design, art direct, or own brand strategy
You need mature systems already in place to do your best work
You prefer slow-moving, clearly scoped corporate environments
You describe yourself primarily as a "creative" rather than an operator
Deadlines feel like someone else's problem
WHAT GOOD LOOKS LIKE AT 6–12 MONTHS
Creative bottlenecks are dramatically reduced
Designers spend more time designing and less time chasing information
There is a clear intake process the whole company actually uses
Projects launch on time more consistently
Priorities are visible and agreed-upon across all teams
Asset quality and brand consistency have measurably improved
The creative team feels like a growth engine, not a constraint
WHY JOIN US
This is an early seat at a scaling brand with real momentum and ambitious goals. You'll have high ownership, direct access to founders, and the rare opportunity to build the operational foundation of a creative department from the ground up.
As the brand scales, this role grows with it — toward Head of Creative Operations and beyond. We're not hiring a coordinator who becomes a manager. We're hiring someone to build something.
HOW TO APPLY
We care more about how you've actually worked than where you've worked. Show us how you think.
Resume
Examples of workflows, SOPs, or operational systems you've built (even rough ones)
Brief overview of brands and team sizes you've directly managed
A short note on why this role, why now — be specific
We're looking for execution, ownership, and operational excellence. Don't tell us what you'd do. Show us what you've built.