Role: IT Continuity Service Now Coordinator Location:Lisbon, Portugal Work model:Hybrid - 1x per week at the office Languages:Portuguese | English B2Main Tasks and Responsibilities:
- Coordination of the deployment of ServiceNow in the following teams:
- Client France and International
- IT Tribes
- Production teams
- Owners of the IT assets
- IT Risks Client
- In the following modules:
- Classification of IT assets (classification and expression of Continuity needs)
- IT Continuity Plan
- IT Continuity Exercise
- In addition, as an IT Continuity & Resilience expert, the person we will hire will analyse, accompany and propose changes to the deployment and new features for the tools
- Monitor the deployment of IT Continuity service module according to Client Group Roadmap:
- Follow-up on annual reviews (ASC, IC Plan) and their validation workflow in ServiceNow
- Follow-up of new exercises in ServiceNow (validation within 30 days after completion, centralization of evidence and follow-up of the validation workflow
- Support for the team in preparing new exercises
- Follow-up on the review of IT Continuity & Resilience risks and the associated action plans
- Calculation and monitoring of indicators
- Support for stakeholders on these topics (Client and International: Tribes, APS Client, IT asset manager, ...)
- Implementation of a follow-up of Third Parties, in coordination with the Client team Qualifications and Technical skills :
- Minimum 5 years' experience in IT field
- Knowledge of main frameworks of IT Risk and IT Continuity & Resilience
- Experience with ServiceNow (preferably in GRC module)
- Good Assessment Skills