Customer Service Representative Job
We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. As a representative, you will be the primary point of contact for customer inquiries and concerns.
The ideal candidate will have a high level of Spanish language proficiency and be fluent in English. You will be responsible for providing assistance through various communication channels, including phone, email, chat, and social media platforms. Your strong analytical and troubleshooting skills will enable you to resolve customer queries effectively.
You will work closely with internal teams to escalate unresolved or complex issues and ensure that customers receive the best possible service.
This is an excellent opportunity to build a career in customer service and develop your skills in a dynamic and supportive environment. If you are passionate about delivering exceptional customer experiences and have a keen interest in technology, we encourage you to apply for this role.
Key Responsibilities:
* Provide timely and effective assistance to customers through various communication channels.
* Analyze and troubleshoot customer queries to resolve issues efficiently.
* Work collaboratively with internal teams to ensure seamless customer service.
Requirements:
* High level of Spanish language proficiency (oral and written).
* Fluency in English (C1 level).
* Strong analytical and troubleshooting skills.
* Familiarity with mobile apps, digital payments, and online platforms.
* Ability to understand customer concerns fully and provide appropriate solutions.
Benefits:
* Competitive salary.
* Performance bonus.
* Meal allowance.
* Transport allowance.
* Rotating shifts.
* Central location in Lisbon, Portugal.
* Full paid training on the company and project.
* Free private health insurance after 6 months.