At Fujitsu, we are committed to an inclusive recruitment process that values diverse backgrounds and experiences. We believe that hiring people from a wide variety of backgrounds strengthens us by drawing on a wider range of perspectives and life experiences.OverviewRole: IT Helpdesk / 1st line support – provide a single point of contact for users, handling routine and non-routine incidents, problems and requests, with provision of 1st line support for incidents. This is a Dutch & English bilingual role.Role PurposeTo provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.Key AccountabilitiesTechnical Capability: Works under supervision, supporting standard technical queries related to a single product or small set of products (e.g., Microsoft products, operating system, basic networking, PCs).Problem Solving: Takes ownership of listening to and understanding basic customer problems, asking relevant questions to resolve typically known problems within required timescales. Knows when problems are beyond them and escalates so they can be resolved.Service Level: Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLAs. Monitors performance through statistical reporting and analysis.Team Working: Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.Personal Development: Takes ownership of own development and has a development plan in place. Business Awareness: Develops an understanding of customer's environment and service delivery requirements to enable the delivery of a first-class service.Process: Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.RequirementsProficient in Dutch & EnglishBenefitsRemote Working AvailableEmployment with the possibility of a permanent contractLife insurancePrivate health insurance from day one, extended to children at no extra costWork-life balance with full-time schedules available25 days of holidays, with opportunity to add days with tenure up to 30 daysInternational career in a dynamic environmentTraining and internal career progression plan upon hiringDynamic and enthusiastic team with colleagues from more than 60 countriesOne IKEA voucher to help build your home office...and much moreSeniorities and EmploymentSeniorities: Entry levelEmployment type: Full-timeJob function: Customer ServiceIndustries: IT Services and IT ConsultingReferrals increase your chances of interviewing at Fujitsu. We're unlocking community knowledge in a new way, with insights and AI-assisted articles.