Junior Service & Project Delivery Manager Conclusion Lifecycle is the Managed Services brand of Conclusion Iberia, focused on delivering long-term, scalable IT services across the full lifecycle, from build to run. It brings together the Managed Services operation that was previously part of Neotalent Conclusion, with a clearer focus on lifecycle ownership, operational excellence and long-term partnerships. Conclusion Lifecycle also acts as the incubator for new lifecycle-based service offerings within Conclusion Iberia.Role Overview:The Junior Service & Project Delivery Manager is responsible for ensuring the effective delivery of IT services to clients and business stakeholders, maintaining high levels of performance, reliability, and customer satisfaction. This role acts as the primary interface between technical teams and the business, ensuring services are delivered according to agreed standards and continuously improved.Key ResponsibilitiesManage end-to-end delivery of IT services in line with agreed SLAs;Lead and coordinate cross-functional technical teams;Oversee change management processes;Ensure timely resolution of major problems and minimize business impact;Identify risks and implement mitigation strategies;Drive service improvement initiatives and operational efficiency.What you are like:Bachelor's degree in Computer Science, Information Technology, or related field;Proven experience in IT sector or support management (nice to have);Experience managing SLAs, KPIs, and service reporting (nice to have);Knowledge of IT Service Management (ITSM) principles and ITIL (nice to have);Solid understanding of infrastructure, applications, and IT operations;Excellent management and communication skills;Leadership and team coordination capabilities (nice to have);Analytical mindset with a focus on performance metrics and improvement;Ability to manage multiple priorities in a fast-paced environment;Strong problem-solving and decision-making skills.Work on challenging projects for big clientsLearn more about emerging technologiesPossibility of working remotelyDesign your career planAccess to continuous training and certificationsEvolve through our internal mobility program. and much more!Delivery Manager (Leasing & Factoring services) KLx is the Portuguese subsidiary of Crédit Agricole S.A., a large international banking group that provides IT Skills & Software Development services to the IT organizations within the group's business lines.Our mission is to assist with the IT transformation & activities of a worldwide bank capitalizing on all the skills from our international campus in Lisbon.About ResponsibilitiesWithin our Leasing & Factoring unit in Portugal, which brings together more than 100 professionals, the Delivery Manager will directly lead up to 30 team members, supported by team and technical leads. This unit operates as an extension of the IT department of our Crédit Agricole partner. In this context, the IT Delivery Manager acts as the Single Point of Contact (SPOC) ensuring that application development and delivery activities meet their needs and expectations.Your main responsibilities will be:Operational ManagementOversee capacity planning and resource allocationManage activity scheduling and delivery timelinesEnsure quality of service across application development activitiesBusiness DevelopmentAlign application delivery with the evolving needs of Crédit Agricole Leasing & Factoring partner.Propose and implement new solutions to reinforce KLx's positioning and valueApplication Development & DeliverySupport development teams in projects and daily application deliveryFacilitate collaboration between Crédit Agricole business stakeholders and technical teamsIdentify, assess, and mitigate risks and issues in design, coding, testing, and deploymentPromote best practices in the software development lifecycle (SDLC) to ensure quality and reliabilitySourcing & Provider ManagementManage Crédit Agricole's requests and recruitment in collaboration with stakeholdersOversee onboarding, equipment provisioning, and skill matrix management for internal and external resourcesEnsure team care and professional developmentCoordinate with providers and manage ramp‐up plans with KLx's Sourcing and HR teamsHR ManagementSupervise internal staff in collaboration with operational managersLead recruitment processes and training initiativesManage the training and team care calendar with HRContract & Governance ManagementDefine, produce, and validate KPIsPrepare and lead governance committees with Crédit Agricole stakeholdersOversee timesheet management for internal and external resourcesClient OnboardingDrive transition and knowledge transfer plans with the Transition team in KLx to support Crédit Agricole Group.Contribute to KLx's growth throughout strategic roadmap, new services, and offersSupport the communication plan and knowledge sharing across our K-Tech communities, events, etc.About YouDegree in Computer Science, Information Systems, or a related field7+ years managing application development teams or large-scale software delivery projectsBackground in banking, leasing, or insurance environments and awareness of cybersecurity, compliance, and regulatory requirements in financial services is a strong plus.Strong knowledge of the software development lifecycle (SDLC), Agile/DevOps practices, and CI/CD pipelinesFamiliarity with modern application architectures (microservices, APIs, cloud-native applications)Understanding of IT infrastructure integration (servers, storage, networking, cloud platforms)Excellent communication and stakeholder managementStrong leadership, coaching, and mentoring abilitiesAdaptability and problem-solving mindset in multicultural environmentsEnglish and French advanced.What We OfferCompetitive Salary + Bonus + Flex Benefits + Health Insurance;Hybrid working model, allowing you to combine onsite and offsite work;Open Space with a lovely location next to Tejo, 5 minutes' walk from Metro and Train Station, 15 minutes' drive from Humberto Delgado's airport;Parking upon request (option to charge electrical cars);Free coffee, hot chocolate and fruits;Training (Hard and Soft Skills);International environment with more than 15 nationalities;A people oriented and friendly working environment.KLx is the Portuguese subsidiary of Crédit Agricole S.A., a large international banking group that provides IT Skills & Software Development services to the IT organizations within the group's business lines.Our mission is to assist with the IT transformation & activities of a worldwide insurance and banking group, capitalizing on all the skills from our international campus in Lisbon.About Responsibilities Within KLx, you will join ourInsurance Polewhere you will be responsible for managing a scope of our Crédit AgricoleInsurance IT partner. Directly reporting to the Partner Relationship & Global Delivery Manager (PRM/GDM), you will be responsible for leading the teams and managing the operational activities in close collaboration with the client's operational managers.At the head of4 to 5 Tech Leads and 30 employees, your main missions will be:Operational management of the activityManagement of the workload, activity plan, monitoring and reporting (KPIs) of the activity;Oversight of IT services related to insurance platforms (policy management, claims, underwriting, actuarial tools, customer portals);Participation in sourcing managementHandling of client requests;Liaising with the client on the recruitment process;Onboarding of resources by ensuring the correct provision of equipment and access to insurance systems;Team care and integration.Talent managementManaging team members and, in conjunction with the Global Delivery Manager, carrying out recruitments;Steering training plans and/or team care actions;Steering and proposing mobility and development paths, particularly in insurance IT expertise.ReportingPreparing and leading client committees.Client operational managementPreparing and leading steering committees with client management;Preparing and leading activity monitoring committees with the client's operational managers;Participating in the integration of new insurance clients in the transition plan, in conjunction with the transition manager.Who you are!Degree in Computer Science, Software Engineering, or a similar field;At least 5 years of experience in leading and structuring software development teams;Experience ininsurance systems, claims management, underwriting solutions, or insurance digital platformswould be a valuable plus;Advanced knowledge of French (mandatory);Good knowledge of English;Strong interpersonal abilities and a natural commercial mindset.What we offerCompetitive Salary + Bonus + Flex Benefits + Health InsuranceHybrid working model, allowing you to combine onsite and offsite workOpen Space with a lovely location next to Tejo, 5 minutes' walk from Metro and Train Station, 15 minutes' drive from Humberto Delgado's airportParking upon request (option to charge electrical cars)Free coffee, hot chocolate, fruitsTraining (Hard and Soft Skills)International environment with more than 15 nationalities.#J-18808-Ljbffr