Advance Your Career in IT Customer Specialist! Are you passionate about technology and dedicated to providing excellent customer service? Join a global support team where you'll assist customers with technical inquiries while developing valuable expertise in a dynamic and fast-paced environment. Role Overview As an IT Customer Specialist, you will act as the main point of contact for customers seeking assistance with technical issues, products, and services. Through multiple communication channels — including phone, email, chat, and social media — you will provide clear guidance, troubleshoot problems, and ensure customers receive efficient and reliable solutions. With structured onboarding and continuous learning opportunities, you will expand your technical knowledge within a collaborative and service-focused team. Key ResponsibilitiesProvide professional technical support viaphone, email, chat, and social media .Assist customers withproduct functionality, troubleshooting, and technical inquiries .Guide customers throughstep-by-step solutions to resolve technical issues .Offer clear explanations regardingsystem features, updates, and service options .Support customers withaccount, software, or device-related concerns .Collaborate with internal technical teams to addresscomplex or escalated cases .Accurately document customer interactions and solutions in internal systems.Stay up to date withproduct updates, system improvements, and technical best practices .Participate in ongoingtraining programsto strengthen technical expertise and service quality.RequirementsLanguage Skills:Fluent inDutch (C2)andEnglish (B2) .Eligibility:EU citizenship or valid Portuguese residency card.Experience:0–1 year in customer support or related roles.Skills:Strong communication, problem-solving, and interpersonal abilities.Mindset:Curious, adaptable, and eager to grow within an international environment.Why Join Us?Competitive Salary:Recognition for your skills and dedication.Language Bonus:Additional rewards for your Spanish proficiency.Performance Bonus:Incentives for meeting and exceeding targets.Health & Life Insurance:Comprehensive coverage for your well-being.Onsite Work Environment:A collaborative setting that encourages growth and teamwork.Ready to embark on your next career journey? Apply now and let your career soar with theInternational Airline Support Project! #J-18808-Ljbffr