About DOJOWe're building a new category of MarTech- the AI Marketing Operating System. One year in, we are well-funded, shipping fast, and being used by 80+ tech-forward brands.We were recently named one of Wired's 100 Hottest Startups and included on Sifted's Startups To Watch.Our team is split between London and Lisbon, with the majority of our revenue coming from the UK and the US. As we enter a new stage of growth, we need an Inbound Account Executive to help us keep up with demand.About This RoleWe are looking for aCustomer Success Managerwho will ensure our customers achieve exceptional outcomes using DOJO's platform. This role serves as the bridge between customers and our product and engineering teams, while helping ambitious brands rethink Marketing from first principles.You will work alongside a world-class team to solve complex marketing challenges at the intersection of strategy, technology, and business transformation.Ensure customer success by helping customers onboard, adopt, and maximize value from DOJO's platform, filling any gaps they encounter along the way Collaborate closely with the Product team to represent the voice of the customer, identifying gaps and opportunities to shape our product roadmap Be a Slack and Spreadsheet Ninja, helping with Customer Support and Rev Ops along the way Shape our customer success methodology and play a pivotal role in scaling the customer success team as the company growsYou might thrive in this role if you:Have 2+ years of experience in marketing consulting or agency roles, with a proven track record of making customers happy Have hands-on experience with marketing technology platforms and understand how they fit into the broader marketing ecosystem Have worked in a customer-facing role (consulting, agency, or customer support) where you regularly engaged with marketing leaders and executives Deeply understand marketing operations, including brand strategy, content production, campaign management, and performance optimization Have experience in fast-paced environments like marketing agencies, consulting firms, or high-growth startups Are naturally empathetic and relationship-driven, with exceptional communication and presentation skills Can translate complex technical concepts into clear business value for marketing stakeholders Have an interest and be an active user of modern AI applications in marketing Proven ability to thrive in fast-growing, product-driven companies by effectively navigating loosely defined tasks and managing competing prioritiesIdeal backgrounds include:Marketing agency or client management roles Customer Support or Customer Success SaaS Marketing technology consulting or implementation Enterprise marketing operations or strategy Management consulting with a focus on marketing transformationWhat We ValueWe hire on values, not 'culture fit'. Here's what matters to us:Authenticity.You're the same person in the interview as you are three months in. You don't pretend to be someone you're not to impress a colleague or a boss. What you see is what you get.Transparency. You're upfront when things aren't going well and don't inflate your performance. This gives us an opportunity to help or change course rather than find out after.Grit.We're a high-growth company and we move fast. We want people who see opportunity in that pace and lean into challenges rather than away from them.Ownership.We want people who are motivated by results and take ownership of how they get there. We'll give you a clear path to success- what you do with it is up to you.Compensation€35,000 – €40,000How to ApplySend us: Your CV A few sentences on why this specific role appeals to you (not a cover letter, just a few lines)No need for a fancy application. We're looking for clear communication, not performance.DOJO is an equal opportunity employer. We don't discriminate based on race, religion, gender, sexual orientation, age, disability, or any other protected characteristic. We're building a team that reflects the diversity of the marketers we serve.