Job Title:
Customer Representative (Italian-speaking) - Online Media Services
Job Description
Experience the power of a game-changing career.
We are a global technology and services leader that powers the brands of the future, helping well-known brands improve their businesses with technology and integrated solutions across over 70 countries. We are recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture.”
If you're seeking growth and inspiration, as a Customer Service Representative for Online Media Services in Portugal (on-site), you will ensure that performance goals are met across all operations, fulfilling client expectations related to operational excellence, quality, efficiency, and customer journey improvement.
Career growth and personal development
We provide training, cutting-edge technologies, and ongoing support for your success. At Concentrix, there's significant career and personal growth potential, with about 80% of managers promoted from within. We offer free learning and leadership development programs to help you achieve your career goals.
What You Will Do In This Role
As a Customer Service Representative, you will:
* Assist customers via multiple channels (email or phone) enthusiastically and professionally.
* Attract potential customers by answering questions and providing information about all services to meet customer needs.
* Gather information from new customers and input it into the platform.
* Process and respond to contact requests promptly.
* Contribute to building a commitment to our client's brand.
Your Qualifications
Concentrix is a great match if you:
* Have a high level of Italian (C1 written and oral)
* Have excellent communication and active listening skills
* Can identify customer needs and propose quick solutions
* Are proactive, self-motivated, and a team player
Even if you don't meet all criteria, we encourage you to apply. We will try to match you with the right role.
What’s In It For You
Benefits include:
* Full-time with indefinite contracts (negotiable)
* Competitive salary and performance bonuses
* On-site work in Braga, Portugal
* Referral bonus opportunities
* Paid training on company and project specifics
* Career development programs, courses, and language classes
If this sounds like the next step in your career, we want to hear from you. Apply today and join over 440,000+ global game-changers calling Concentrix their employer of choice.
Equal Opportunity Employer
We are committed to diversity and inclusion, providing equal employment opportunities regardless of race, age, gender, sexual orientation, religion, ethnicity, disability, or other protected status, in accordance with applicable laws.
Eligibility to Work
Only applicants authorized to work in Portugal will be considered.
Location:
PRT Braga - Centro Empresarial de Braga Rua Prof. Henrique Bastos Lote A4 e A5 Ferreiro
Language Requirements:
Italian (Required)
Time Type:
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Job ID: R1604169 #J-18808-Ljbffr