Join to apply for the Arabic Customer Support role at Savior Artigos Texteis Lda
Join to apply for the Arabic Customer Support role at Savior Artigos Texteis Lda
We are looking for Arabic native speakers or fluent (C2) with a good command in English (B2) to work as a Customer Support Specialist in call center environment in Lisbon, Portugal:
* Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned).
* Ability to adapt the brand's voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, ecommerce reviews) channels.
* Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information.
Requirements
* Native or Proficient Arabic (C1 - C2) and fluent English (minimum level B2).
* Excellent communication skills coupled with empathy and team spirit.
* Previous experience in Customer Service or a tourism/travel representative is a plus.
* For non-EU residents, it is mandatory to have a valid work permit.
Benefits
* Opportunity to professionally grow in the project
* Competitive wages (14 monthly payments per year)
* Performance bonus
* Meal Allowance
* Health insurance with a dental plan (after 6 months contract)
* Relocation package - shared accommodation, help setting up tax and bank account documentation, and reimbursement of your flight ticket.
* Opportunity to participate in numerous activities such as our parade opening, annual awards, get together and much more.
* Work with a diverse environment with people from over 15 nationalities
* Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
* We promote inter-company mobility to work at any of our sites around the world.
* New and modern offices located in Lisbon.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Textile Manufacturing
Referrals increase your chances of interviewing at Savior Artigos Texteis Lda by 2x
Get notified about new Customer Support Specialist jobs in Lisbon, Lisbon, Portugal.
Customer Support Agent (Lisbon - Portugal)
Customer Service Representative, Lisbon, Portugal
Customer Service Representative, Lisbon, Portugal
Customer Support Agent - English Market (Night Shift)
Customer Support Advisor (English-speaking) - Social Media
Customer Service Representative (English-speaking) - Small Appliances
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr