Digital Marketing Support Role
Are you passionate about digital marketing and eager to support businesses in growing their online presence?
We are looking for motivated and tech-savvy individuals to join a project supporting one of the world's most prominent social media platforms. You will be providing high-quality assistance to advertisers and agencies across various markets, helping them succeed with their online campaigns.
Your Key Responsibilities
* You will handle customer inquiries through chat, email, and outbound calls in both Polish and English
* You will assist with troubleshooting, bug reporting, and platform navigation
* You will offer guidance on campaign optimization and self-service ad tools
* You will convert written support requests into outbound calls when needed to ensure timely resolution
* You will identify common trends and provide feedback to improve the advertiser experience
Your Work Arrangement
You will work 40 hours per week on rotational shifts
Working hours are scheduled between 06:00 and 24:00 from Monday to Sunday
Benefits
* You are entitled to 22 vacation days per year, plus applicable compensation days for working on public holidays
Requirements
* Fluency in Polish (C2 level or higher) and English (B2 level or higher)
* Strong communication skills and a customer-first attitude
* Familiarity with online advertising platforms or digital marketing is a plus
* Ability to multitask and work in a fast-paced environment
* EU citizenship or a valid work permit
Join our dynamic international team and help businesses grow in the digital world!