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Dutch-Speaking Customer Support Representative (m/f/d) – Remote in Portugal, Faro
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Client:
Hartmann Recruitment
Location:
Faro, Portugal
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
96f9836e6ecb
Job Views:
5
Posted:
26.08.2025
Expiry Date:
10.10.2025
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Job Description:
Hartmann Recruitment was founded in 2024 by Dennis Hartmann with a mission: to help people find exciting career opportunities abroad. With over a decade of international experience, Dennis understands the challenges of starting anew in a foreign country. Hartmann Recruitment aims to support you throughout your career transition.
Join a major European online retailer and work remotely from Portugal.
About the Role
We are seeking Dutch-speaking team members for a leading European e-commerce platform. Whether you're already in Portugal or planning to move, we will support you. As a Customer Support Representative, you will assist customers with their online shopping, resolving inquiries and guiding them through their orders, ensuring a smooth experience. This remote role offers flexibility, growth, and an international environment.
Your Responsibilities
* Assist Dutch-speaking customers via phone, email, and chat in a friendly and professional manner
* Answer questions about orders, deliveries, returns, payments, and account settings
* Handle complaints patiently, aiming for the best outcome
* Document interactions using internal tools and follow up as needed
* Participate in paid training to prepare for the role
What You Bring
* Fluent Dutch (spoken and written)
* Fluent English (at least B1) for internal communication
* Currently residing in Portugal or willing to relocate (EU citizenship required)
* Willing to work in shifts, including weekends
* Proactive, independent work style with strong communication skills
* Friendly, solution-oriented mindset with a genuine desire to help
The Offer
* 100% remote work from anywhere in Portugal
* Flexible start dates
* Relocation support, including flight costs and settling assistance if relocating from the Netherlands or Belgium
* Optional shared accommodation in Lisbon
* Competitive salary based on Portuguese industry standards
* Private health insurance
* Access to language classes, sports, and social events
* International work culture with growth opportunities
Why apply?
* Be part of a leading European e-commerce brand
* Enjoy Portugal’s sunny lifestyle with over 300 days of sunshine annually
* Gain experience in digital customer support and online retail
* Work in a friendly, diverse, and supportive environment
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