As a Customer Care Agent, you will answer calls and emails with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1).
As customer service is the lifeblood of the company, you will play a vital role in promoting the brand and its image through effective patient care and satisfaction.
Among your attributes:Responding to a wide variety of customer cases via phone and emailListening carefully to customer requests and demonstrating understandingOpting for the best route (appeal process) to handle the customer caseRemain professional and calm in all situationsRecord and document customer cases in the appropriate toolDemonstrate an attitude that reflects the best possible image of the companyRequired profileVery good time flexibility to work 44 hours per week on a rotating basis; Have at least abaccalaureateHave an excellent command of business English (level C1 written and spoken)Proven experience in the commercial field, ideally in a call center, and preferably in a project focused on customer satisfactionRecognizes the field and values of meditation and its real benefitsBenefits and othersIn addition to a permanent contract (CDI), social security, private health insurance and transportation provided for closing hours, Foundever offers:Certification Training; A performance bonus; An evolving salary; Subscription tothe CNSS; A private health insuranceLike all the positions in our company, this position is open to people with reduced mobilityTime range7:*******:00Net salary + bonus + (interesting incentive)Watch this video to get a sneak peak of the job in action#J-*****-Ljbffr