Company
Emotion is a leading global technology company that delivers comprehensive and reliable fleet management software for rental, leasing and mobility businesses worldwide. Our flagship platforms, Rentway and Carpro, are trusted globally by industry pioneers such as Volkswagen, Ford, Europcar and Hertz, to optimize their operations and grow with confidence.
We’re a product-led team that combines deep industry experience with a scale-up mindset: moving quickly, shipping continuously, and obsessing over real customer problems. Our work sits at the intersection of mobility and software — helping companies replace outdated tools and manual processes with a platform designed for performance, integration, and great user experience. Today, Emotion Mobility supports hundreds of partners across 100+ countries — and we’re just getting started.
What will you be doing?
• Assist and solve issues reported by RW customers considering:
• Technical issues: database or web services (API) - SQL SERVER basic knowledge required.
• Processes: Doubts or confirming processes to validate actions and/or adjust the system;
• Technical Support Through remote apps (Anydesk) customer verbal orientation;
• Communication: through Jira (tickets management) | email (formal communication with
customers) | phone (for specific situations).
Hard Skills
• IIS Server (Internet Information Services);
• SQL Server (Store, manage, and retrieve data efficiently in structured formats);
• Task Scheduler (Automation, Triggers, Flexibility, Customization and Event Logging).
• Jira;
• Microsoft Office;
• English or French.
Soft Skills
• Time management;
• Working under pressure;
• Strong communication skills for communication with customers in multiple countries;
• Proactivity;
• Punctuality;
• Responsibility;
• Team player;
• Fast learner;
Attitudes
• Analytical Mindset and orientation to detail;
• Proactive and reliable;
• Pragmatic and Team player;
• Continuous improvement mindset;
• Capacity to think out of the box;
• Flexibility to shift priorities and deadlines;
What you can expect from us?
* Family-friendly work-life balance with a schedule allowing you to take the afternoon off on Fridays,
* Competitive salary and a permanent full-time contract,
* Meal allowance,
* Gym membership,
* Private healthcare,
* Free coffee and fresh fruit at the office, as well as team lunch on the last Thursday of each month,
* Work in an international, dynamic and passionate environment with a company culture focused on learning and development.