We are looking for anApplication Supportfor an international project
What you'll do:
- Manage incidents according to Service Delivery ITIL Standards, and in coordination with other teams, including production teams;
- Monitor environments and KPIs;
- Identify recurring Issues and service Request and define action plans to reduce them;
- Understand the application landscape, develop expertise of the application/s and understand various interfaces involved;
- Define new practices/processes when needed; Write new procedures and ensure their collective ownership.
What you will need to bring:
- MSc or BSc;
- Good understanding of SQL;
- Good understanding of Linux;
- Knowledge and/or experience of the financial services industry;
- Fluent in English;
- Excellent communication skills.
What will be valued:
- Good understanding of the ITIL norm and practices;
- Working experience with Unix and its standard command.
What can Syone offer me:
- Integration in an organization with profound and sustained growth and involvement in pioneering projects with innovative technological solutions;
- Strong IT training plans;
- Professional evolution with intervention in ambitious technological projects, both national and internationally.
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