Job Description
The primary objective of this role is to oversee the delivery function, ensuring efficiency, scalability, and alignment with long-term strategic goals.
This involves leading a team of cybersecurity professionals across Europe and Latin America, coaching and supporting team members to drive performance and growth.
Responsibilities include managing hiring, onboarding, resource planning, and team structure, as well as conducting regular 1:1s, performance reviews, and supporting professional development.
Key outcomes include the successful and timely delivery of client-facing projects, adherence to SLAs and client expectations, and maintenance of high standards for deliverables, reporting, and QA.
Required Skills
* Proven experience in Operations Management or Program Management, ideally in a service or consulting environment
* Knowledge of delivery management tools and performance tracking systems
* Excellent communication skills in English and Portuguese (fluency in both mandatory)
* Ability to manage and develop multidisciplinary teams across geographies
* Exceptional interpersonal and leadership skills, with a people-first mindset
* High level of organizational skills and attention to detail
* Experience working directly with global customers and managing stakeholder expectations
Performance Metrics
* Client satisfaction (NPS and escalation rate)
* On-Time delivery rate
* Team engagement/turnover rate
* Process maturity/automation
* Delivery throughput/project completion rate